Shipping & Returns

All orders are subject to a delivery charge and for all UK mainland these will be:
Up to 2kg in weight - £3.95
2kg - 5kg in weight - £5.95
over 5kg in weight - £7.95

Price for deliveries outside the UK will be calculated on checkout based on the weight of the parcel using Royal Mail Airmail Costs.

The website will automatically calculate the weight of the products in your basket and give the delivery cost at the checkout.

Our orders are either sent by Royal Mail parcel post or the Hermes courier service. You will keep you informed of your delivery along the way and will let you know as soon as we can if there is likely to be a delay. The delivery time can range from 1- 14 working days. If your order is coming by Hermes we will e-mail you at the time of dispatch with your tracking reference number so you can track your order status on their website.

Personalised items come direct from the manufacturer and have a lead of up to 14 days. We can offer an express service for personalised items, but please ring for details and costs.

All bespoke orders for Orangery Bespoke and also Jewellery products will be subject to further delivery times due to bespoke creation of products which are all made to order. Please allow up to 28 days for these items. We will of course contact you with the progress of these orders along the way.

A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery. If we are unable to deliver they will leave a card stating how to rearrange delivery.

Returns

If you are not completely satisfied with your order you must notify us immediately either by email queries@wedding-workshop.co.uk or phone 0845 257 2921, so you can return the order provided we receive the item/s within 7 working days of delivery complete with the original and undamaged packaging and with the delivery note. Items that are exempt from these terms include food products, bespoke jewellery, bespoke bouquets, personalised items or perishable goods.

Original P&P is non-refundable, where free carriage has been applicable we reserve the right to charge the carriage that would have been due if the total order value once the returns have been accepted falls below £50.00. Full refunds, including delivery charges, will be given if any item purchased is proven faulty or has been sent as a result of our error.
Please note: You are held responsible for posting the goods back to us for a refund/exchange at your own expense; we do NOT currently offer free returns. We also recommend that you should obtain compensation insurance if the contents exceed £20 in value.

When notification is receieved later that 7 working days we reserve the right to charge a re-stocking charge.

Cancellation

If you wish to cancel before the items are despatched just call us on 0845 257 2921 as soon as you possible. If we are unable to stop the delivery, then the best thing to do is for you to refuse to accept the delivery when it arrives. Just tell the carrier to return it to us. Items that cannot be cancelled include food products, bespoke jewellery, bespoke bouquets, personalised items or perishable goods. As soon as we get it back to our warehouse, we will refund you for ordered items, but not any delivery costs incurred.

Please return items to:
Wedding Workshop
34 High Street
Aldreth
Ely
CB6 3PQ

Damaged, Incorrect or Faulty Items

In the unlikely event that any goods arrive damaged, faulty or are incorrect you must inform us within 7 days of receiving the items either by email queries@wedding-workshop.co.uk or phone 0845 257 2921 and we will advise how we correct your order. Please quote your order number, name and address at the time of contact, so we can locate your order easily.

Online transactions are managed securely by SagePay and will appear on your credit card statement as Orangery Flowers.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS